Jump To: Forgot Password | Forgot Username | Manage Password | Forgot Password/Username on an HCPSS Chromebook
Students now have the ability to reset their passwords and manage their accounts independent of Teachers and Staff.
Follow the steps below, or watch this video:
Begin from any HCPSS login page; Canvas, Email, Synergy, etc. Locate and click the Forgot Password link under the Login or Sign in button.
On the My Account page, click Forgot Password under the Students & Staff heading.
On the Forgot Password page, enter your Student Username (example: jsmith1234) and type your Recovery Email.
If the Student Username and Recovery Email match, the Send Verification Email button will activate. Click Send Verification Email to proceed.
A recovery email will be sent to the email address on file.
Check your Personal Email Account for the recovery email. Click Continue Password Reset Process to proceed.
Enter a new password in the New password and Confirm new password fields. The form will dynamically provide feedback on the newly selected password including a test of the password's strength, which complexity requirements have been met and if the selected password is on compromised password lists.
Once you have entered your new password and confirmed the new password, the Change Password button will activate. Click to continue.
After a successful password change, a Password Changed confirmation will display. Clicking continue will take you to the HCPSS My Account page.
The HCPSS My Account page displays helpful information about your HCPSS Student Account.
Begin from any HCPSS login page; Canvas, Email, Synergy, etc. Locate and click the Forgot Password link.
On the My Account page, click Forgot Username under the Students & Staff heading.
Enter your Personal Email Address and click Send Username Email.
A confirmation message will display.
Check your Personal Email Account for the Username Email from email@example.com. Your username will be displayed in the body of the email.
The Manage Password Self-Service option allows people to change personal email addresses used for the self service options: forgot password, forgot username and multi-factor authentication. It does not update personal email addresses in HCPSS Connect Synergy or Canvas, or Workday.
To enroll in Password Self Service, follow the steps provided below.
From the Setup Account Self-Service screen, select Setup Account Self-Service.
Next, enter your Personal Email Address and click Use this Email Address.
A Confirmation Email will be sent to the Personal Email Address you provided.
Check your Personal Email Account for the Confirmation Email from firstname.lastname@example.org and click Verify Email.
Your Recovery Email Address has been verified and you have been successfully enrolled in Password Self-Service.