Account Self-Service


Jump To: Forgot Password | Forgot Username | Manage Password Self-Service | Forgot Password/Username on an HCPSS Chromebook

Students now have the ability to reset their passwords and manage their accounts independent of Teachers and Staff.

Forgot Password

  1. Begin from any HCPSS login page; Canvas, Email, Synergy, etc. Locate and click the Forgot Password link under the Login or Sign in button.

    Screenshot of the HCPSS login page.
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    Screenshot of the email login page.
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  2. On the My Account page, click Forgot Password under the Students & Staff heading.

    The account self service page.
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  3. On the Forgot Password page, enter your Student Username (example: jsmith1234) and type your Recovery Email.

     
    The forgot password page.
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  4. If the Student Username and Recovery Email match, the Send Verification Email button will activate. Click Send Verification Email to proceed.

    The forgot password page.
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  5. A recovery email will be sent to the email address on file.

    The forgot password confirmation page.
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  6. Check your Personal Email Account for the recovery email. Click Continue Password Reset Process to proceed.

     
    The forgot password confirmation email.
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  7. Enter a new password in the New password and Confirm new password fields. The form will dynamically provide feedback on the newly selected password including a test of the password's strength, which complexity requirements have been met and if the selected password is on compromised password lists.

    Requirements:

    • 8 characters
    • Meets complexity requirements, i.e. use a minimum of three different character types: upper case letters, lower case letters, numbers and/or special characters.
    • Passwords on more than four compromised lists are denied.
    • Passwords on banned password list are denied, e.g. Fall2019, Hcpss20, Sunshine19.
    Password validation criteria.
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  8. Once you have entered your new password and confirmed the new password, the Change Password button will activate. Click to continue.

    A screenshot showing an active change password button.
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  9. After a successful password change, a Password Changed confirmation will display. Clicking continue will take you to the HCPSS My Account page.

    Password change confirmation.
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  10. The HCPSS My Account page displays helpful information about your HCPSS Student Account.

    Screenshot of the My Account page.
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  11. You may now login to any HCPSS system using your new credentials.

Forgot Username

  1. Begin from any HCPSS login page; Canvas, Email, Synergy, etc. Locate and click the Forgot Password link.

    Screenshot of the HCPSS login page.
    Click to enlarge.
    Screenshot of the email login page.
    Click to enlarge.
  2. On the My Account page, click Forgot Username under the Students & Staff heading.

    Screenshot of the account self-service page with the Forgot Username link highlighted.
    Click to enlarge.
  3. Enter your Personal Email Address and click Send Username Email.

    Screenshot of the forgot username form.
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  4. A confirmation message will display.

    Screenshot of the confirmation message.
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  5. Check your Personal Email Account for the Username Email from noreply@hcpss.org. Your username will be displayed in the body of the email.

    Screenshot of the confirmation email message.
    Click to enlarge.

Manage Password Self-Service

The Manage Password Self-Service option allows people to change personal email addresses used for the self service options: forgot password, forgot username and multi-factor authentication. It does not update personal email addresses in HCPSS Connect Synergy or Canvas, or Workday.

 

To enroll in Password Self Service, follow the steps provided below.

  1. To begin, visit https://account.hcpss.org/setup and login with your Active Directory Credentials if prompted.
  2. From the Setup Account Self-Service screen, select Setup Account Self-Service.

    Screenshot of the account self-service page.
    Click to enlarge.
  3. Next, enter your Personal Email Address and click Use this Email Address.

    Screenshot of the personal email form.
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  4. A Confirmation Email will be sent to the Personal Email Address you provided.

    Screenshot of the confirmation message.
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  5. Check your Personal Email Account for the Confirmation Email from noreply@hcpss.org and click Verify Email.

    Screenshot of the confirmation email.
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  6. Your Recovery Email Address has been verified and you have been successfully enrolled in Password Self-Service.

    Screenshot of the verification message.
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Using Forgot Password/Username functionality on an HCPSS Chromebook.

  1. While on the Chromebook’s login screen, click on Apps in the lower left corner.
  2. Select HCPSS Self-Service from the menu.
  3. A webpage will open. Select Forgot Password or Forgot Username
  4. Enter the necessary information (i.e. personal email address if trying retrieve a username.)
  5. Click Google Search from the top menu bar.
  6. Navigate to your personal email account.
    • Gmail – click Gmail on the top, right side of the screen
    • Other accounts – Type the peronal email account provider used in the Google Search text field in the middle of the screen (i.e. Hotmail, Yahoo, Comcast, etc.)
  7. When finished, click Log off on the top menu bar.